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info@afr.lt +370 683 35940

Service Delivery Manager

Valid till: 2018-03-01

Miestas: Vilnius

Alliance for Recruitment is the largest recruitment consultancy in Lithuania measured by capacity, number of successful placements and annual growth. We are a high performing team of recruitment experts from various different industries.

„Lietuvos draudimas“ – is the biggest non-life insurance service provider in Lithuania which owns more than a third of non-life insurance market in the country. Company provides services to nearly 0.5 million of private clients and business annually and each year indemnifies claims for approximately 100 million EUR. Lietuvos draudimas has  more than 1,000 of employees and was elected as the Best Employer 2015 in the Baltic states. The company has been awarded with the Best Employer’s title for 4 years in succession and is among Central and Eastern Europe's Top 10 employers.

Job description: 

Ensure high-quality delivery of IT services, manage IT service suppliers, consult and support colleagues about IT matters

Responsibilities:

  • Ensure delivery of obligations of IT services suppliers (IT Helpdesk, IT workplaces and infrastructure management)
  • Manage IT services suppliers – ensure delivery of services according to Service Level Agreements, accurate reporting, improve existing and establish new processes
  • Develop, evaluate and recommend detailed technical / systems / service solutions to optimise business and meet user requirements, prepare systems specifications, feasibility studies or requirements for purchase tenders
  • Lead IT changes ensuring successful delivery of required functionality
  • Plan and coordinate systems disaster recovery tests
  • Ensure precise accounting of IT equipment and software licences
  • Organise and coordinate purchasing of new IT equipment or services
  • Continually improve skills by embracing new tools and technologies to enhance personal productivity
  • Consult company’s employees about IT services’ related matters
  • Plan and manage IT budget according to delegated authorities
Requirements: 
  • University degree in IT area
  • Excellent communication (oral, written), planning, organising, change management, problem solving, process management and development, relationship building / management skills
  • IT service management successful experience
  • ITIL knowledge
  • Excellent computer literacy
  • Very good Lithuanian and English language skills
  • Driver licence
Company offers: 
  • Introduction programme for newcomers
  • Competitive salary package
  • Challenges and opportunities to develop yourself professionally
  • Additional benefits for employees
  • Our culture
Position:
Senior IT Recruitment Consultant
Address:
Mėnulio st. 7
E-mail:
City:
Vilnius

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