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info@afr.lt +370 683 35940

Regional Service Delivery Manager

Valid till: 2022-01-27

City: Vilnius

Alliance for Recruitment is the largest recruitment consultancy in Lithuania measured by capacity, number of successful placements and annual growth. We are a high performing team of recruitment experts from various different industries.

Etex is an international building materials specialist. Headquartered in Belgium since 1905, the family-owned group operates 120 production sites in 42 countries and generates an annual turnover of around 3 billion euro. With the help of more than 17,000 employees, develops and produces a variety of technically and aesthetically superior building materials. These range from cladding and building boards in fibre cement and plaster to roofing materials, high-performance insulation and fire protection systems, and ceramic floor and wall tiles.

Job description: 
  • Regional Service delivery manager would take care after IT infrastructure, systems of Shared Service Centre in Lithuania, Russia, and Poland
  • The main focus of the role would be business relationship management and satisfaction of the people they support
  • Responsibilities would be related with 2nd line support
  • The function is also involved in local/regional IT projects under central governance of central or regional IT project management
  • Regional Service Delivery Manager will support that established standardized and harmonized processes are properly used and this to have a consistent high service performance to strive to improve customer satisfaction within the region
  • Responsibilities will include building strong relationships with Stakeholders in companies of specific regions by enabling bidirectional communication regarding service performance, new business requirements, the status of projects and support activities
Requirements: 
  • Technical IT background (Support and Infrastructure), preferable bachelor’s degree in IT field
  • Communication and Business alignment skills
  • Written and spoken English language
  • Russian and/or polish language skills
  • Ability to work in a matrix organisation and multicultural environment
  • Ability to work independently

Nice to have:

  • ITIL Foundations Certificates
  • Experience working with rollout projects
Company offers: 
  • Private medical/health insurance
  • Hybrid working format
  • Financial perks to make your working from home space comfortable
  • Parking/transportation compensation
  • Ability to work flexible hours
  • Professional team to work with in an international environment and multi-cultural business, exploiting modern working methods and tools
  • Anything needed for your fast development
  • Additional annual leave days (after 1 year)
  • Other motivating perks
Monthly Salary: 

2279 - 3140 EUR gross

Position:
Recruitment Consultant
Phone:
Address:
K. Donelaičio st. 62 – 320
E-mail:
City:
Kaunas

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