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info@afr.lt +370 683 35940

Service desk engineer (german)

Valid till: 2019-10-03

City: Kaunas

Alliance for Recruitment is the largest recruitment consultancy in Lithuania measured by capacity, number of successful placements and annual growth. We are a high performing team of recruitment experts from various different industries.

Our client – Centric IT Solutions Lithuania, a brand new Kaunas-based division of Centric BV, one of the largest IT companies in the Netherlands with branches in other 9 European countries and the US, planning to employ 250 people within the next three years. The new employees at the Lithuanian office will be welcomed by the 4,300 members of the Centric family that provide IT services, financial and engineering solutions and advice for our clients.

Job description: 
  • Quickly solve issues or work arounds, advise the next operator of possible solutions and distribute the tickets
  • Take calls, put them through, register, monitor, categorize and accurately fill in all required information
  • Inform customers about the progression of tickets and be the link between the customer and the internal IT organization
  • Create and maintain knowledge items, work instructions and manuals for customers
  • A proficiency level of a Independent user (B2) in English
  • A proficiency level of a Independent user (B2) in German
  • Active Directory/Exchange administration knowledge
  • Knowledge of Windows 10 & Office(365)
  • Knowledge of hardware: notebooks, desktops and android/iOS smartphones
  • Social, Friendly, Attentive, trustworthy and patient when talking to customers
  • Autonomous, problem solver, passionate and dependable, responsible
Company offers: 
  • Additional health insurance
  • 3rd pillar pension funds
  • Accident and travel insurance
  • Additional vacation days
  • Employment anniversary bonus scheme
  • Trainings and certifications
  • Birthday vouchers
  • Team building events
Monthly Salary: 

From 1430 Eur. (Gross)

Senior Recruitment Consultant
Kaunas, Vilnius


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