Alliance for Recruitment is the largest recruitment consultancy in Lithuania measured by capacity, number of successful placements and annual growth. We are a high performing team of recruitment experts from various different industries.
SEB Global Services in Vilnius
SEB is a Northern European financial group for 400,000 corporate customers and institutions and 5 million private individual customers. SEB Global Services (legal name “Skandinaviska Enskilda Banken AB”, Vilnius Branch) is a company within the SEB Group located in Vilnius, Lithuania executing high quality operations, IT, HR and finance services for the SEB Group companies operating in 20 countries. SEB Global Services in Vilnius follow the same values as the entire SEB Group: we promise our customers a rewarding relationship and that is why we value our employees who are enthusiastic and passionate about their work.
If you would like to be a part of a global team that is managing IT services for Workplace, such as client platforms, hardware and software supply, collaborative tools that involves tight cooperation with our outsourcing partners and vendors then look no further and apply for this position!
About the position
Digital Workplace organization is operationally responsible for Global workplace services such as client platforms, remote and e-mail services, printing, application packaging and hardware services, video conferencing to mention a few. Most of these services are outsourced to sourcing partners and vendors and the unit’s main focus is to ensure that SEB’s employees receive the agreed workplace services.
Your main tasks and responsibilities will include coordination of both daily operational and specific project activities ensuring smooth delivery of Desktop Managed, Virtual Client services, Remote Access as well as application packaging and distribution. Your focus areas will be IT problems and changes, vendor management, handling customer escalations, service requests to mention a few. You will work closely with our outsourcing partners, vendors and SEB’s Employee IT Support, as well as other internal units and stakeholders.
To succeed in this position, we hope that you are outspoken, sociable and strong in communication to get your message across. You have “Yes we can” attitude! You genuinely make an effort to understand others’ needs by listening and taking into account their perspective. You continuously seek ways to develop your competencies to improve your performance.
We hope that you are experienced in customer IT support and IT Service delivery with outsourcing partners and you are well familiar with ITIL processes.
We see as an advantage if you have similar job experience, are familiar with vendor management, have worked with BMC tools such as MyIT and Smart IT, have knowledge in Microsoft Cloud (Office 365, OneDrive, etc.).
You will work at a workplace characterised by entrepreneurship, openness and genuine commitment. Working with us will give you the possibility to grow your talent through everyday learning, extensive training and other development opportunities. We see the value of a flexible working life, wellness benefits and a healthy lifestyle for our employees. Also, since the start of our company, we have taken an active role in our society’s social development and all our employees have the opportunity to contribute to various social projects.
Monthly salary range for this position: 1800 EUR - 2700 EUR (before tax deduction). The final offer will depend on the experience and competencies of the selected candidate.
Please note that the overall remuneration package consists of the salary together with other benefits.