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IT Support Specialist (Level 2)

Valid till: 2019-10-24

Miestas: Vilnius

Alliance for Recruitment is the largest recruitment consultancy in Lithuania measured by capacity, number of successful placements and annual growth. We are a high performing team of recruitment experts from various different industries.

World Courier designs world-class logistics and supply chain programs in complete alignment with customers’ business goals. With 2,600+ associates across 52+ countries in 140+ company-owned offices, World Courier delivers ultimate peace of mind for the transport and storage of time- and temperature-sensitive products. For more than 45 years, only World Courier has delivered the unsurpassed knowledge, global reach and flawless supply chain execution needed to become the most trusted specialty logistics company in the world.

Job description: 

Responds to requests for IT support, logging problems, generating trouble tickets, diagnosing and resolving problems, and if necessary, escalating the problem to the appropriate level of expertise. On an ongoing basis, IT Support Specialist works to improve IT support processes and practices.

Daily tasks:

  • Interacts with internal or external customers to provide and process information in response to inquiries, concerns and requests about products and services.
  • Processes requests and incidents, assists customers with recovery issues.
  • Diagnoses problems by evaluating multiple options.
  • Communicates and coordinates with internal departments.
  • Processes requests and incidents.
  • Assists customers with recovery issues.
  • Diagnoses problems by evaluating multiple options.
  • Communicates and coordinates with internal departments.
  • Provides Level 1, Level 2 support.
Requirements: 
  • Proven Service Desk Level 1 or Level 2 experience.
  • Strong written contact handling skills.
  • Excellent communication and presentation skills in English.
  • Ability to multi-task, prioritize, and manage time effectively.
Company offers: 
  • Career options.
  • Dynamic job content.
  • Being a part of Fortune 10 company.
  • Business hours and no shifts.
Monthly Salary: 

From 2400 EUR gross

Position:
Recruitment Consultant
Address:
Mėnulio st. 7
E-mail:
City:
Vilnius

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