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info@afr.lt +370 683 35940

Regional Service Delivery Manager

Valid till: 2022-01-27

Miestas: Vilnius

Alliance for Recruitment is the largest recruitment consultancy in Lithuania measured by capacity, number of successful placements and annual growth. We are a high performing team of recruitment experts from various different industries.

Etex is an international building materials specialist. Headquartered in Belgium since 1905, the family-owned group operates 120 production sites in 42 countries and generates an annual turnover of around 3 billion euro. With the help of more than 17,000 employees, develops and produces a variety of technically and aesthetically superior building materials. These range from cladding and building boards in fibre cement and plaster to roofing materials, high-performance insulation and fire protection systems, and ceramic floor and wall tiles.

Job description: 
  • Regional Service delivery manager would take care after IT infrastructure, systems of Shared Service Centre in Lithuania, Russia, and Poland
  • The main focus of the role would be business relationship management and satisfaction of the people they support
  • Responsibilities would be related with 2nd line support
  • The function is also involved in local/regional IT projects under central governance of central or regional IT project management
  • Regional Service Delivery Manager will support that established standardized and harmonized processes are properly used and this to have a consistent high service performance to strive to improve customer satisfaction within the region
  • Responsibilities will include building strong relationships with Stakeholders in companies of specific regions by enabling bidirectional communication regarding service performance, new business requirements, the status of projects and support activities
  • Technical IT background (Support and Infrastructure), preferable bachelor’s degree in IT field
  • Communication and Business alignment skills
  • Written and spoken English language
  • Russian and/or polish language skills
  • Ability to work in a matrix organisation and multicultural environment
  • Ability to work independently

Nice to have:

  • ITIL Foundations Certificates
  • Experience working with rollout projects
Company offers: 
  • Private medical/health insurance
  • Hybrid working format
  • Financial perks to make your working from home space comfortable
  • Parking/transportation compensation
  • Ability to work flexible hours
  • Professional team to work with in an international environment and multi-cultural business, exploiting modern working methods and tools
  • Anything needed for your fast development
  • Additional annual leave days (after 1 year)
  • Other motivating perks
Monthly Salary: 

2279 - 3140 EUR gross

Recruitment Consultant
K. Donelaičio st. 62 – 320


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