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Service Desk Service Manager

Valid till: 2020-07-16

Miestas: Vilnius

Alliance for Recruitment is the largest recruitment consultancy in Lithuania measured by capacity, number of successful placements and annual growth. We are a high performing team of recruitment experts from various different industries.

Our client – Outokumpu is a global leader in stainless steel. They create advanced materials that are efficient, long lasting and recyclable – thus building a world that lasts forever. Stainless steel, invented a century ago, is an ideal material to create lasting solutions in demanding applications from cutlery to bridges, energy and medical equipment: it is 100% recyclable, corrosion-resistant, maintenance-free, durable and hygienic. Outokumpu employs some 10,000 professionals in more than 30 countries, with headquarters in Helsinki, Finland and shares listed in Nasdaq Helsinki.

Job description: 

OUTOKUMPU are looking for the candidate who will be responsible of Service Desk Services to provide quality, scope and budget, and include continual improvement.

Individual accountabilities:

  • Operational Service Management;
  • Change Management;
  • Monitor, review, report and improve service performance including suppliers;
  • Budget, forecast and follow-up cost allocation if applicable;
  • Manage the support contract in the service;
  • Continual improvement of services for efficiency, security and for end user experience.

Shared accountabilities:

  • Vendor Management;
  • End user satisfaction;
  • Coordination of development activities.
  • Service Management Experience;
  • Fluent English language;
  • University Degree of IT or relevant business degree;
  • Experience working in Global organization;
  • Experience of multivendor IT delivery model.
Company offers: 
  • Challenging opportunities contributing to OUTOKUMPU industry leading solutions in a friendly, respectful and global environment;
  • Pride in working for an industry leader;
  • Training depending on what qualifications are needed;
  • Flexitime and occasional working hours;
  • People orientated company culture, very positive and smart colleagues who will inspire you to join various company events, volunteering activities, etc.
Monthly Salary: 

From 2900 EUR gross.

Senior Recruitment Consultant
Mėnulio st. 7


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