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rj@afr.lv +371 24331800

WPS On-site Support Specialist

Valid till: 2022-01-27

Pilsēta: Vilnius

Alliance for Recruitment is the largest recruitment consultancy in Lithuania measured by capacity, number of successful placements and annual growth. We are a high performing team of recruitment experts from various different industries.

Our client: One of the largest manufacturing companies in the world with 10 000 employees, operating in more than 40 countries worldwide and having more than 2.5 billion EUR annual revenue. They are opening their new strategic partners center here in Lithuania, where they are going to gather HR operations and finance professionals to work with all the other entities in Europe. 

Job description: 

As a WPS On-site and VIP Service Analyst you will be a great contributor to on-site IT services and End User Services enabling the day to day productivity of company’s workforce through the provision of individual’s computing needs. 

Key responsibilities: 

  • The delivery and support of all our user facing computing requirements such as laptops, PCs, printers and mobile devices – enabling access to information services from office or remote locations. 

  • The provision of the software required to our computers and mobile devices.  

  • Technical support for all of our business sites to ensure all technology is operational.  

  • Previous experience of working within a desktop/second line support role with knowledge of incident resolution for mobile devices, PCs, Laptops, Printers and LAN equipment. 

  • Installation, configuration, support and usage of workstations (hardware and software 

  • Strong nowledge of Microsoft based operating system and Core Operating Environment (COE) applications – specifically: Windows7, 8.1, 10; Directory services, Active Directory and Group Policies.  

  • Knowledge of Google GSuite – specifically: Mail, Calendar, Chat, Contacts, Drive, Docs, Slides and Sheets.  

  • Understanding of desktop tooling (software deployment tooling, management and support tools – SCCM) 

  • Knowledge of Audio Visual technologies and associated equipment, TCP/IP, Citrix, Anti-virus solutions and LAN/WAN technologies.  

  • Knowledge of Software Asset Management in an enterprise environment. 

  • Analysis, diagnostic investigation and problem solving skills. 

  • Translating technical detail into normal business language - the ability to explain problems and solutions clearly to non-technical users

  • Mobile Device technology – demonstrable knowledge of Smart Phones: iPhones, Android, MDM

  • The ideal candidate will have excellent customer service skills and will be capable of dealing with the pressures of a demanding professional services environment.  

  • We consider as a plus if you have ITIL V3 Foundation Certificate or experience of working in an ITIL compliant enterprise environment. 

Monthly Salary: 

2000 – 3000 EUR gross 

Principal IT Recruitment Consultant
Mėnulio g. 7


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