Alliance for Recruitment (EN)
Alliance for Recruitment - is the largest recruitment consultancy in Lithuania measured by capacity, number of successful placements and annual growth. We are a high performing team of recruitment experts from various industries.
Our client - is one of the leading e-commerce platforms, offering a wide range of products with a focus on user satisfaction and efficient delivery services. They prioritize customer privacy and security while providing a seamless shopping experience.
Job description:
As the head of the Customer Hub, your role will be instrumental in devising and executing a robust Customer Relationship Management (CRM) strategy. We're seeking someone with a strong history of implementing effective CRM initiatives in e-commerce and international trade, with a focus on fostering customer loyalty and increasing lifetime value.
Your responsibilities will include:
- Manage and support CRM team:
- Task planning and prioritization
- Workload management
- Training and team building
- Develop and execute CRM strategy aligned with business goals.
- Define personalized customer journeys and touchpoints.
- Implement customer segmentation strategies.
- Utilize data for tailored marketing messages.
- Lead and optimize marketing campaigns.
- Collaborate with other marketing teams.
- Analyze customer behavior and engagement.
- Collect and act on customer feedback.
- Oversee CRM tool integration and optimization.
- Manage CRM-related projects and budgets.
- Stay updated on CRM trends and best practices.
Requirements:
- Knowledge of local and international CRM strategies.
- Marketing strategies implementation experience.
- Experience working with Salesforce.
- Experience in website analytics tools and data-driven decision-making (Google analytics, Looker, BigQuery, Excel).
- Excellent English language skills.
- Analytical, problem-solving, and decision-making skills.
- Ability to collaborate effectively with cross-functional teams.
- Communication and presentation skills.
- Able to work and manage a team in hybrid/virtual work environment.
- An understanding of ATL & digital media and dependencies between media channels and traffic sources.
Company offers:
- Expand your knowledge in one of the fastest growing e-commerce companies.
- The place for Your ideas to become alive.
- Real career opportunities.
- Inclusive and supportive culture.
- Group discounts, victories celebrations, international events.
- Motivational system.
Monthly Salary:
5000 – 6000 EUR gross
Guoda Končiūtė
Position:
Senior Recruitment Consultant
Phone:
E-mail:
City:
Vilnius
